Warunki Penzion u Nešlehů

Anulowanie opłaty przy anulowaniu pobytu:

• 50% from price of ordered service when cancelling reservation less than 14 day before arrival


1.    Prices and ServicesThe indicative prices of accommodation and some other services are listed in the presentation materials of the lodging-provider (web pages, brochures etc.) However, the price stated in the accommodation voucher (hereinafter as voucher) is binding for the customer. The voucher itemization is binding for the scope of the contractually agreed services and prices. The lodging-provider is entitled in cases that he/she cannot influence (e.g. force majeure) to change the agreed conditions of the stay. 2. Stay Cancelled by CustomerThe customer is entitled to cancel his/her order any time prior to the stay.  The cancellation of the stay has to be performed in a written electronic form (the email with the delivery receipt) to [email protected]. The date and the time when the email had been sent is decisive for determining of the stay cancellation period. The stay cancellation fees:Full refund - 1 month to 14 days prior to check-in.No refund - fewer than 14 days prior to check-in.Individual cancellation fees can be agreed within larger group.When booking under more favourable conditions of the non-refundable price, such reservations are not the subject to cancellation or any change of the reservation. 
3.  Peace and Quiet at NightThe accommodated quest is required to obligatory respect a peace and quiet at night.   In case of the peace and quiet at night violation, the lodging-provider has the right to withdraw from the contract and terminate the client´s accommodation without any compensation.
4. ValidityThese business and the cancellation terms are the integral part of the accommodation order and the accommodation voucher (voucher).






Warunki Hotel.cz

1. Terms

1.1. Hotel.cz Portal Provider - the company ONLINE HOLDING s.r.o., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: [email protected].

1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.

1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.

2. Introductory Provisions

2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.

2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz

2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.

3.Governing Law and Legislation

3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.

4.Process of Ordering Services and Payment for them

4.1. Ordering

The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).

4.2. Price for the Service

Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).

4.3. Payment Terms

Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.

5. Cancellation Policy and Complaints

5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.

5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.

5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.

5.4. The Provider’s services can be claimed in writing in the electronic form to the email address [email protected] or to the correspondence address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec.

6. Sending business messages

6.1. Personal Data Processing

The customer agrees to send additional and other information messages to his / her email address by sending the accommodation request on the Portal Hotel.cz. You may also opt out of these news at any time at https://www.hotel.cz/unsubscribe/ and in each individual newsletter. If the customer does not unsubscribe from additional information and news, we have a legitimate interest in believing that he wants to continue to receive similar offers.

6.2. Phone Calls Recording

Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.

7.Validity and Effectiveness

7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.

7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.